Last updated: August 2026
Kitty-Poppins respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Catherine Millward, trading as Kitty-Poppins, collects, uses, stores and protects personal information when you contact us, use our website or use our services.
Kitty-Poppins is a property care and home watch service operated by Catherine Millward, trading as Kitty-Poppins, providing property care, home watch, key holding, property checks, maintenance coordination and related services to homeowners in East Lothian.
For the purposes of UK data protection law, Catherine Millward trading as Kitty-Poppins is the data controller responsible for the personal information we collect and use.
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us using the contact details provided on this website.
When you contact us or use our services, we may collect information including:
We only collect information that is reasonably necessary to respond to your enquiry or provide and manage our services.
We may use your personal information to respond to enquiries, arrange consultations, provide quotations, establish and manage our relationship with you, deliver agreed property-care services, communicate with you about your property, coordinate contractors or maintenance where authorised, maintain records of property visits and deal with emergencies or other situations affecting your property.
Where property checks form part of an agreed service, we may retain dated visit records and photographs so that we can provide you with evidence of those visits.
Depending on the circumstances, we normally process personal information because it is necessary to take steps at your request before entering into a contract, to perform our contract with you, to comply with a legal obligation, or because we have a legitimate business interest in operating and improving our services.
Where we rely on consent for a particular use of your information, you may withdraw that consent at any time.
UK organisations need to determine the appropriate lawful basis before processing personal data, so this should reflect how Kitty-Poppins actually operates.
We do not sell your personal information.
We may share limited information where reasonably necessary with trusted service providers or contractors involved in providing a service you have requested or authorised, professional advisers, website and technology providers that process information on our behalf, or public authorities where we are legally required to do so.
Where we arrange access for a contractor, we will only provide information reasonably necessary for that purpose.
We take reasonable measures to protect the personal information entrusted to us and restrict access to people or service providers who need it for legitimate business purposes.
Because our services may involve property addresses, access arrangements and key-holding information, we recognise the particular importance of handling this information carefully and securely.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business and financial records, resolving disputes and meeting legal or regulatory requirements.
When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.
The ICO allows a business to explain either a specific retention period or the criteria it uses to determine how long information is retained.
Our website may use cookies and similar technologies that are necessary for the website to function and may use additional technologies to understand how visitors use the website.
Where consent is required for non-essential cookies, visitors should be given an appropriate choice before those cookies are used.
The ICO states that visitors should be informed about cookies and that non-essential cookies generally require the user's agreement.
Depending on the circumstances, UK data protection law gives you rights concerning your personal information. These may include the right to ask us for a copy of the personal information we hold about you, ask us to correct inaccurate or incomplete information, ask us to delete information in certain circumstances, ask us to restrict how information is used, object to certain uses of your information, and withdraw consent where processing is based on consent.
Some rights depend on the circumstances and the lawful basis on which information is being processed.
To exercise your rights, please contact Kitty-Poppins using the contact details on this website.
If you have concerns about how Kitty-Poppins handles your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Information Commissioner's Office
We may update this privacy policy from time to time to reflect changes to our services, website or legal requirements. The latest version will be published on this page.